Refund Policy

This policy applies exclusively to services provided directly by MasterHub, including consultancy services, application processing, digital services, administrative fees, and Membership subscriptions. It does not apply to fees charged directly by universities, colleges, employers, agents, or other third-party entities.

Digital services, consultancy services, application processing, and Membership activations are considered services that begin immediately upon activation, scheduling, or commencement of processing. Once the service has been activated or performance has commenced, fees are non-refundable except where expressly required by applicable law.

Membership subscriptions may be billed on a recurring basis (monthly or annually). Users may cancel their subscription before the next billing date to prevent automatic renewal. Cancellation does not generate refunds for already billed periods or services already provided. MasterHub Membership is an optional digital service providing access to administrative support, consultancy services, educational resources, digital tools, online services, web hosting benefits and additional platform features according to the selected Membership plan. Membership does not represent an admission fee to a university, college, course or educational institution and does not guarantee university admission, Student Finance approval, visa approval, employment opportunities, scholarships, funding approvals or any specific outcome. In the event of Membership cancellation, suspension or expiry, access to premium support, consultancy services, Student Finance Support, Web Hosting, premium resources and other Membership benefits may end immediately. Users may also choose the Free Membership plan, available without any obligation to purchase a paid subscription. All Membership payments are processed through authorised and secure payment methods. MasterHub does not request personal payments to staff members and does not charge fees for university admission, guaranteed placements, Student Finance approval, visa approvals or any other specific outcome.

By activating a digital service, Membership subscription, consultancy service, or requesting the immediate commencement of services, the user acknowledges and expressly requests that service performance begins immediately. Where permitted by applicable law, once service performance has commenced, the user may lose the right to cancel and receive a refund under distance selling or consumer protection regulations. By activating a Membership subscription, the user confirms immediate access to Membership benefits, support services, educational resources, consultancy access, digital tools, web hosting services and other platform features associated with the selected Membership plan.

Consultancy services may be rescheduled subject to availability, provided the request is submitted within a reasonable time before the scheduled appointment. MasterHub reserves the right to refuse repeated, abusive, or unreasonable rescheduling requests.

In cases involving technical errors, duplicate payments, or incorrectly processed transactions, users may request a review and correction of the issue by contacting the support team.

MasterHub is not responsible for refunds relating to fees or services provided directly by universities, colleges, employers, agents, or other third-party entities. The refund policies of those entities apply separately.

MasterHub reserves the right to refuse refunds in cases involving suspected fraud, abusive platform usage, unjustified chargebacks, policy violations, or breaches of the Terms and Conditions.

To the fullest extent permitted by law, MasterHub shall not be liable for indirect losses, delays, or costs caused by third-party institutions, external service providers, or public authorities.

For questions regarding this Refund Policy, users may contact our support team using the official contact details provided on the platform.

Last updated: 20 May 2026.