Terms and Conditions

Students may use the MasterHub platform to explore and apply for academic programmes, English language courses, undergraduate and postgraduate degrees, vocational qualifications (Levels 1–8), and career opportunities offered by collaborating institutions. MasterHub provides guidance, application support, and consultancy services but does not guarantee admission, employment, visa approval, scholarship awards, or academic outcomes. Final decisions rest solely with the respective institutions, employers, or competent authorities.

Registered agents may manage and submit student applications through the MasterHub platform in accordance with established procedures. Agents are fully responsible for ensuring that all information and documentation provided is accurate, complete, authentic, and lawful. Any submission of false, misleading, fraudulent, or non-compliant information may result in immediate account suspension or termination.

Educational institutions, colleges, universities, recruitment agencies, and employers collaborating with MasterHub remain solely responsible for the content, quality, compliance, and delivery of their programmes, services, and opportunities. MasterHub does not assume responsibility for admission decisions, employment outcomes, cancellations, modifications, or service delivery by these entities.

Certain services provided by MasterHub, including consultancy sessions, application processing, and professional support, may be subject to fixed fees. All applicable fees are clearly communicated prior to payment. Fees are generally non-refundable unless otherwise required by applicable law or expressly stated in the service description.

Payments made through the platform are processed securely via authorised payment service providers. MasterHub does not store full payment card details. By making a payment, you authorise the processing of the transaction for the selected service.

The referral programme allows eligible registered users to earn rewards for validated enrolments. Participation in the referral programme does not create an employment, agency, partnership, or legal representation relationship with MasterHub. Referral rewards may be withheld, suspended, or cancelled in cases of abuse, fraud, non-compliance, or unverified enrolments.

MasterHub acts exclusively as an intermediary platform and does not directly provide academic qualifications, regulated immigration services, employment contracts, or legal representation. MasterHub is not responsible for decisions made by third-party institutions, employers, regulatory bodies, or public authorities.

MasterHub reserves the right to suspend, restrict, or terminate accounts that violate these Terms and Conditions, applicable laws, or platform policies, with or without prior notice, depending on the severity of the breach.

MasterHub may facilitate access to independent legal professionals, consultants, and authorised specialists, where required under applicable law, for matters relating to settled or pre-settled status, visas, documentation, civil matters, criminal matters, fines, and other legal procedures. These services are provided exclusively by independent third parties. MasterHub does not provide legal services, regulated immigration advice, or legal representation and accepts no responsibility for third-party services.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

MASTERHUB LTD is a company registered in England and Wales. All services are operated in accordance with applicable United Kingdom laws and regulations. Company Number: 17227245.

MasterHub does not guarantee admission to educational institutions, employment opportunities, visa approvals, scholarship awards, academic success, or professional outcomes.

Users are responsible for independently verifying agents, institutions, employers, and service providers before making payments, entering agreements, or submitting personal documents.

MasterHub does not guarantee the accuracy, legality, authenticity, or completeness of information published by agents, institutions, employers, or other users of the platform.

MasterHub reserves the right to verify documents and information submitted through the platform and may suspend or terminate accounts involved in suspected fraud, document falsification, identity misuse, or abusive activity. Suspected unlawful activity may be reported to relevant authorities where legally required.

MasterHub does not provide regulated immigration services, immigration advice, or official legal representation in immigration matters. Any immigration-related assistance is provided exclusively by independent third parties.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their accounts.

All platform elements, including logos, branding, designs, text, images, software, and materials belonging to MasterHub, are protected under intellectual property laws and may not be copied, distributed, or used without prior written permission from the company.

By using the platform, users consent to receive notifications, emails, and electronic communications relating to services, security, account activity, and platform updates.

To the extent permitted by law, MasterHub shall not be liable for indirect losses, loss of profit, delays or decisions made by third parties. MasterHub’s total liability shall not exceed the amount actually paid for the relevant service.

MasterHub may offer monthly or annual subscription plans providing access to extended support, consultancy services and additional platform benefits. By activating a subscription, the user authorises recurring automatic payments according to the selected plan. The subscription remains active until cancelled. In the event of expiration, suspension or cancellation, access to included services and benefits may be suspended or terminated automatically. Fees for billing periods already invoiced are non-refundable. MasterHub Membership is an optional service that provides access to administrative support, educational resources, consultancy services, digital tools, online services and additional benefits according to the selected plan. Membership does not represent an admission fee to a university, college, course or educational institution and does not guarantee university admission, Student Finance approval, visa approval, employment opportunities, scholarships, funding approvals or any specific outcome. In the event of Membership cancellation, suspension or expiry, access to premium support, consultancy services, Student Finance Support, Web Hosting, premium resources and other Membership benefits may end immediately. Users may also choose the Free Membership plan, available without any obligation to purchase a paid subscription. MasterHub reserves the right to modify, update, extend or withdraw Membership benefits where necessary, with appropriate notice provided to users where applicable. All Membership payments are processed through authorised and secure payment methods. MasterHub does not request personal payments to staff members and does not charge fees for university admission or guaranteed educational placements.

MasterHub processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK GDPR and applicable data protection legislation. Users may consult the Privacy Policy for full details regarding data processing and their rights.

You can verify the authenticity of any MasterHub Membership Card using our official verification platform.

Last updated: 20 May 2026.

MasterHub is committed to transparency, accountability and user protection.

Users may submit reports, complaints, concerns or feedback through our Trust & Transparency Centre.

MasterHub does not request or accept payments for admission to universities, colleges, courses or any educational institution.

MasterHub does not guarantee university admission, Student Finance approval, employment opportunities, visa approvals, funding approvals or any specific outcome.

MasterHub platform Membership is optional and provides access to support, consultancy services, educational resources, digital tools and additional benefits according to the selected plan. Users may also activate Free Membership (£0). Consultations cost £50 per session for users without a membership plan that includes this service. Registration and student application processing are free of charge.

All official MasterHub payments are processed exclusively through authorised platform payment methods. MasterHub does not request personal bank transfers, cash payments to staff members, admission fees or any unauthorised payments.

If anyone claims to represent MasterHub and requests money for admission, guaranteed university places, Student Finance approvals, university approvals or any other unauthorised benefit, users must report the matter immediately through the Trust and Transparency Centre or at office@masterhub.uk.

1. Services and customers — These terms cover Android application and website development, website maintenance, software support and IT visits offered through MasterHub to businesses, universities, colleges and individuals. Individuals contracting mainly outside their trade or profession benefit from statutory consumer rights.

2. Quotation and starting work — An enquiry or consultation does not automatically place an order for development or an IT visit. Before a contract is concluded, we provide the legal identity and contact details of the supplier, the scope, the price or calculation method, applicable taxes, payment terms and timescales. Work starts after express acceptance of the quotation and applicable terms; a copy of the agreement is provided by email or another durable medium. Any consultation fee is disclosed before booking.

3. Prices, deposits and additional work — Deposits, instalments and any travel, diagnostic, licensing, hosting or third-party charges are set out in the accepted quotation. We do not carry out additional chargeable work without agreement. Deposits are not automatically non-refundable; cancellation charges and refunds depend on the contract, work performed and applicable statutory rights.

4. Development, delivery and changes — Features, compatibility, required materials, milestones and review criteria are agreed in writing for each project. New requirements may change the price and schedule only by agreement. We communicate delays and discuss a revised schedule without removing statutory rights. Google Play publication and third-party integrations also depend on the relevant providers’ rules; their approval is not guaranteed.

5. On-site IT visits — Visits are arranged according to location, availability and the nature of the issue. We attend, assess the system and attempt to resolve the issue with reasonable care and skill. Not every issue can be resolved on the first visit. If diagnostic or travel charges apply even without a successful repair, the charges and that condition are disclosed and agreed before the visit. We do not perform destructive operations, reinstallations or data deletion without authorisation.

6. Access, data and backups — The customer must be entitled to authorise access to devices, accounts, content and software. Before work, we discuss backups and relevant risks and recommend safeguarding important data. This recommendation does not exclude our liability for failing to exercise reasonable care and skill. Access is used only for the authorised service, confidential information is protected and any necessary data-processing responsibilities are agreed separately. Do not send passwords through the public contact form.

7. Code, licences and third-party services — Before acceptance, the quotation must explain ownership of newly created code and materials, the files and access to be handed over, and the usage rights or assignments granted. A transfer of all copyright is not assumed automatically. Existing, open-source and third-party components remain subject to their licences. Domains, hosting, publishing accounts and recurring charges are identified in the quotation.

8. Maintenance and remedies — The maintenance period and tasks, support availability and any subscription are agreed separately in writing. Initial development does not automatically include indefinite support or new features. However, statutory remedies for non-conforming services or digital content do not depend on purchasing a maintenance subscription. Services are performed with reasonable care and skill; consumers may have rights to repeat performance or a price reduction as provided by law.

9. Consumer cancellation — For service contracts made at a distance or off premises, consumers normally have a 14-day cancellation period, starting on the day after the contract is concluded, subject to statutory exceptions. Cancellation may be sent through the Contact page or to office@masterhub.uk using a clear statement identifying the customer and contract. We provide the applicable information and model cancellation form before the contract is concluded. Visiting this page or sending an enquiry does not waive cancellation rights.

10. Starting within the 14-day period — We start a service during the cancellation period only at the consumer’s express request and with the required information. If the consumer cancels after an expressly requested start, a proportionate amount for services supplied may be payable only where the legal conditions are met. The service cancellation right is lost after full performance only if the statutory consent and acknowledgement requirements have been met. Immediate digital content requires prior express consent, acknowledgement of the loss of the cancellation right and contract confirmation on a durable medium. Custom software does not automatically remove cancellation rights.

11. Liability, complaints and individual agreements — We do not exclude liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. These terms do not restrict mandatory consumer rights. Any business-customer liability limitation must be separately agreed, reasonable and lawful. For concerns or complaints, use the Contact page and describe the work and the outcome sought. The accepted quotation sets out project-specific details without overriding mandatory rights; later changes require express agreement and are not imposed retrospectively.