Institutions & services
Raise concerns about communication with an institution or services presented through the platform.
A clear place to raise a concern, provide context and understand the review process. Help us improve the experience across the MasterHub community.
A well-documented report helps us understand what happened.
Describe the situation, add relevant details and choose the right category.
Use the form to report concerns about your interactions with MasterHub and its community.
Include facts, dates and documents related to the concern. Avoid personal information that is not needed for the review.
The form also includes categories for employers, applications, payments, general feedback and other concerns.
Raise concerns about communication with an institution or services presented through the platform.
Describe a concern about collaboration, communication or conduct in your dealings with a consultant or agent.
Report a concern and explain the facts behind it. Attach relevant supporting evidence if you have it.
The main steps to help you understand how your report can be reviewed.
Choose a category and describe the situation clearly.
The team reviews the details and documents provided.
If needed, and you have supplied contact details, further information may be requested.
Appropriate next steps are considered based on the information available.
Share only the details needed to understand the concern.
Dates, references and evidence help support a clearer review.
The form includes an option to submit an anonymous report.
Start with a clear description. Every relevant detail helps.